Refund policy

Due to the handmade nature of our products, we do not accept returns or exchanges under any circumstances. Once an order is placed, it cannot be canceled, modified, or refunded as all sales are final.

We are unable to provide refunds for unsatisfied customers due to the fact that every item is custom-made upon order and meticulously handcrafted.

It is important to note that we are not responsible for any damage that may occur to items during transit. Each piece is carefully inspected and packaged to ensure it is shipped out in pristine condition. However, once the package leaves our hands and is in the possession of the shipping carrier, we cannot be held liable for any damage that occurs during transportation. As a result, we do not offer refunds for items damaged during transit.

In the unfortunate event that your order is lost or arrives damaged, please reach out to us at rankaswati@gmail.com within 3 days of receiving order with photos and details of the damage. We will assess the situation and, if eligible, provide instructions for returning the damaged items for repair. Please note returning costs will be your responsibility and must arrive as originally packaged.
We are committed to ensuring your satisfaction and will do our best to assist you in resolving any issues that arise.

By placing an order, you acknowledge and accept the terms outlined in this return and refund policy.